Can I share my e-mail address with multiple people?

Each applicant must register his/her individual e-mail address. Thank you for your understanding in advance.

May I apply for multiple entries in different categories?

Each applicant is only entitled to apply for one entry and duplicate entries will not be accepted.

Can the application procedure be completed by someone outside the family for me? Also, when applying, is it okay to register the e-mail address of a substitute rather than my own?

A substitute (including someone outside the family) can apply on your behalf, using your information.
In that case, the e-mail address need not be yours. However, since the notification of your result and other information will be sent to the registered e-mail address, please ensure you register an e-mail address you can check.
In case you cannot check the result of the drawing by e-mail, the result will be notified on My Page. Please check our website.

I have not received a “Notification of the Provisional Registration for Osaka Marathon Entry”. What should I do?

We sent the “Notification of the Provisional Registration for Osaka Marathon Entry” to the e-mail address you entered.
If you have not received this notification, this means your entry has not been completed.
In this case, please confirm the following:

1.Did you enter all the information through to the entry completion page?
2.Did you enter your e-mail address correctly?
3.Have you checked your trash or spam mail folder?
※ Please note that if you use a free e-mail account, our e-mails may be forwarded to a spam mail folder.
4. Are there any restrictions on receiving e-mails due to the filtering function of e-mail software at your work or school?
5. How is your security software setting?
6. How is the spam mail setting on your provider end?
※Various configurations are possibly influenced by your computer-mediated environment, e-mail settings or provider’s environment.
Please try another e-mail account if you have, just in case.
In addition, please ensure you approve (whitelist) the following e-mail domain as legitimate e-mail which can be received:“@osaka-marathon.com”
7. You may be unable to receive the e-mail due to your provider environment.
If so, please contact your provider directly and ask them to ensure the domain “@osaka-marathon.com” can be receivable.
※If you try all the above and are still unable to receive the e-mail, please contact us at the Call Center.

When I try to access the URL from an email I received, I get a message stating “URL is not existing”

Please repeat the provisional registration procedure. Once six hours or more have elapsed since receiving notice of the provisional registration via email before opening the URL, you get a message stating “URL is not existing”

This is my first marathon so I don’t have a certified time on the record certificate and am unsure what my predicted finish time will be.

Only those with previous marathon experience for the past two years should fill in their time as certified on a record certificate.
(Otherwise, the “certified time” box can be left blank.)
Please specify your predicted time based on your running ability.
If you leave it blank, we will assume a default 6 hours 30 minutes which is the time needed to be eligible for participation.

What is the difference between marathon (registrants) and marathon (general)?

Marathon (registrants) applies to JAAF-registered athletes.
If you are not a JAAF member, please apply for the marathon (general) category.

What are JAAF-registered athletes?

Those people registered with the Athletic Association of each prefecture, which is also a member of the Japan Association of Athletics Federations (JAAF).
Anyone can register but a registration fee is required.
JAAF members will have their record time for the marathon event officially recognized. Those who wish to register should complete the registration procedure at the Athletic Association of each prefecture prior to applying for the Osaka Marathon.
For further information, please visit the JAAF website.
JAAF website (for registration)：http://www.jaaf.or.jp/about/entry/
Please note that as the finish time of the “Challenge Run” will not be officially recognized, if you apply for “Challenge Run”, registration is not needed.

What is the JAAF ID?

It is a membership number for the Japan Association of Athletics Federations.

What should I do when I am in the process of applying for a JAAF ID?

Please apply as a JAAF-registered athlete and select “I will register at a later date as I am waiting to get registered with the JAAF” option for the JAAF ID. You can edit this section after the application period has closed.
※If you apply as a non-registered athlete with the JAAF, you will be unable to switch events after the application period has closed.

Don’t you have a marathon category for participants with disabilities?

People in wheelchairs can participate in the wheelchair category but other than that, no distinction is made for disabled participants. Visually impaired entrants who is difficult to run alone may be accompanied by one co-runner.

Can I switch an event after application?

【During the application period】
Please contact us at the Call Center.
You must cancel the race information, then reapply for the marathon event.
※Osaka Marathon Call Center
Tel: +81-6-6445-3978
Business hours: 10:00 a.m. to 5:00 p.m. (excluding Sat., Sun., and holidays)

【After the application period】
No further changes can be made. Thank you for your understanding in advance.

We won the first place in the Nanairo (Rainbow Color) Team Competition and obtained a berth in a drawing. What should I do?

You must apply for the marathon category during the application period. Please ensure that you apply indivisually via your registered MyPage. We will then send you the notification of your result so please complete the payment procedure. ※Applications for the Challenge Run, Pair, Group, Civic athlete and Charity runner categories do not apply for this berth.
※If you do not apply for the race, this berth will be invalid.
※You are not allowed to transfer this berth to someone else.

May I carry over my berth to next year?

Unfortunately, you cannot.

May I purchase Osaka Marathon charity goods after applying?

You must order them when you apply for the race.

Why there is no longer a Challenge Run event?

Following the course change from this year, we found it difficult to set a course for the Challenge Run event and eventually decided not to hold it. However, we are currently planning to organize a fun run event over a shorter distance and will announce details via the website once confirmed.

I participated in the race last year. I want to apply via MyPage but can’t remember my password.

Please reset your password via the password setting screen.
https://m.osaka-marathon.com/password?locale=ja

The email address I registered before is no longer available. Does that mean I cannot log in to MyPage?

You may still be able to do so, if you know your registered email address and password. After logging into MyPage, please change your email address.
Anyone forgetting their password must call the Call Center in person, whereupon the Center will change your email address for you.

I want to delete my registered personal information (MyPage) on your website.

You cannot delete your registered personal information in MyPage on your own.
Please contact us at the Call Center.
(Since it involves personal information, the specific individual to whom such information relates must contact us.)
※Osaka Marathon Call Center
Tel: +81-6-6445-3978
Business hours: 10:00 a.m. to 5:00 p.m. (excluding Sat., Sun., and holidays)

If I change my home address, telephone number or email address, must I notify the Call Center?

You need not do so. (Please refer to all the latest information via MyPage)

I would like to unsubscribe from the email newsletter. What should I do?

You can go through a procedure to stop receiving email newsletters via MyPage.
Please log in to MyPage by entering your email address and password.

≪URL for the MyPage log-in screen≫
https://m.osaka-marathon.com/?locale=ja

≪How to change your information≫
①Please access the above URL, enter your email address and password and click the “Log-in” button.
②Click the “Change home address/contact information” from the “User account setting” section.
③Please select “I no longer wish to receive email newsletters.” from the “Email newsletter release setting” section, click “Go to the next step” then click the “Save” button. You have now completed the procedure and will no longer receive newsletters.

I did not receive an email notifying me of the result of the draw.

An email notifying you of the result of the draw will be sent to an email address you registered. Please check to ensure it has not been directed to spam mail. The result can also be confirmed via MyPage. (We will not resend the email notification of the result.)

When will you send the result of the draw?

The result is scheduled to be sent at the end of June.

I have not received my race details.

The race details will not be sent by post and you must download them by yourself instead.
We will send you detailed information via email in the early November.

I can not go to the registration. Can I have someone do it for me?

No, we cannot accept registration from a substitute who is not an entrant runner.
Please note the entrant runner him/herself must come to the registration in person.
Moreover, please note that we don’t accept any registrations (issuing number cards) on the race day.

I am visually impaired and will be running with an escort runner.

Please ensure you and your escort runner register together.
Please note that registrations via substitute are not acceptable for either entrant or escort runners.

May I send a substitute to receive my prize for participating in the race?

No, we won’t give prizes to substitutes.
Please note that the runner must call us in person at the Call Center after the race. (Please call us no later than Friday, December 13, 2019. We will send it to you by collect delivery. )

Must I wear a security band?

For the prevention of terrorism (block intrusion by suspicious individuals) and proxy running in mind, our staff will verify your identity and place a security band on you.
Thank you for your understanding and cooperation in advance.
Please wear a security band until race day.
If we cannot confirm that you are wearing the band in the start area, we will not allow you to participate in the race.

What should I do if I don’t have a photo ID issued by a public agency?

Please present a document issued by a public agency such as a health insurance certificate, nursing care insurance certificate, pension book, basic resident register card (without photo) and residency certificate, etc. as well as photo ID issued by a private company such as an employee ID card, student ID card, credit card (with photo) and Taspo card, etc.

Which station is closest to INTEX Osaka?

Cosmosquare station on the Chuo line of the Osaka Metro
(9 minutes on foot from Exit 3 or 4)

Will the race be held rain or shine?

Yes, in principle, but if severe weather makes it very difficult to organize the race, we may cancel the event.

How can I confirm whether the race will be held or not? If it is canceled, will you notify us?

You can confirm whether or not the race will be held as follows:
Please visit our official website on the morning (5:00 a.m. (scheduled)) of the race day.
Announcement method: It will be notified via our official website at http://www.osaka-marathon.com/index_en.html

How do you determine the line-up at the start?

【Priority order for waiting blocks】
〈1〉Invited and guest runners
〈2〉Those with time on the record certificate (The time must have been recorded at a confirmable race held within the past two years. If the report is found to be false, the entry will be canceled.)
〈3〉Those who reported estimated finish time
〈4〉Those reporting neither a personal best time on the record certificate nor an estimated finish time To relieve congestion at the start and during the race, we are introducing wave-style starts.

Regardless of whether or not you are a JAAF member, according to the certified time on the record certificate (personal best time) submitted when applying for entry, a wave-style start schedule and waiting blocks will be set up.
Those who specified neither a certified time on the record (personal best time) nor a predicted time will start from the rearmost block of the third wave.

What time would the last block start the marathon?

We assume it would be around 9:30 to 9:40 a.m.

Will a sign language service be provided at the race venue?

Volunteer sign language interpreters will be at general information points at INTEX Osaka during the registration period for runners and at each general information point at the start and finish (within Osaka Castle Park) areas on race day. Other staff will also communicate with you by writing messages.

Why did you change the course?

We would like as many runners and supporters as possible to come to Osaka and enjoy the marathon while experiencing the charm of the city by boosting its appeal even further. With the new course, since you will start and finish at Osaka Castle Park, which has good transport access and traverse all the key Osaka sights in the process, we hope you will have some opportunities to visit various spots and enjoy Osaka’s appeal, including its landmarks, culinary culture and history.

Will traffic controls be imposed other than on race day, too?

No. They will be limited to race day only.

Do you have changing rooms?

Yes, we do.

Do you have shower rooms?

No, unfortunately we don’t.

Will you deliver baggage which does not fit into the baggage storage facility?

Unfortunately we don’t provide baggage delivery services. Please store your large baggage at your hotel or use a home delivery service provided by convenience stores and so on.

Would you send me a finisher’s certificate by post?

No, unfortunately we can’t do that. Please download it from the finishers’ certificate download page instead.

How can I download a finisher’s certificate?

Please access the following URL and enter the year, bib number, your name and birthday:
https://m.osaka-marathon.com/certificates

Alternatively, you can log in to MyPage and download by clicking the “Finishers’ Certificate download page”.
The Osaka Marathon MyPage:https://m.osaka-marathon.com/?locale=ja

I want to download my finisher’s certificate but I forgot my bib number. What should I do?

You can find out from the Osaka Marathon program for the year in which you participated via our official website or by calling us at the Call Center. In that case, the runner must make the call.

If I cannot make it to participate on race day, may I send a substitute to run instead of myself? Or can you refund the entry fee and charity donations?

You cannot transfer your berth to someone else.
If we find out that a substitute is participating in the race, that person will be disqualified and in that case, the event organizer will not issue any compensation.
Even if you notify us about being unable to participate in the race, we cannot refund after your application for your convenience. Thank you for your understanding in advance.

Can you issue a receipt?

No receipt will be issued. Please use the following documents as receipts:
【If you pay via credit card】
Please use your credit card statement or the bill issued by your credit card company as your receipt.
【If you pay at a convenience store】
Please use your copy of payment made as your receipt.

Is insurance included in the Osaka Marathon entry fees?

Yes. If you get injured during the race, you must specify details of your injury, whereupon we will assess whether or not your case is covered by insurance.
The runner must call us at the Call Center.
(Please note that depending on the injury sustained, may not be covered by insurance.)